How to reset and activate GOTV Online after payment

How to contact GOTV customer care service

How to reset and activate GOTV Online after payment

This is a tutorial on how to reset and activate GOTV online after payment. According to a 2017 online survey, GOTV is the most used Cable TV in Nigeria. Nigerians love this Cable TV due to its cheap subscription plans starting from N400 to N3800 monthly. Now after making the payment for your desired plan, you have to reset and activate your GOTV decoder for it to start working.

Although most times the activation is done automatically from their end. But if after a few hours and your decoder isn’t showing the channels yet. Then you have to reset and activate it manually.

1. How to reset GOTV Online

How to reset your GOTV manually after payment: With a mobile phone, send “Reset Your GOTV number” to 4688. You should receive a message after that for further details.

If after resetting your account, the channels are not back up. Then you need to activate your GOTV account.

2. How to activate GOTV Online

How to activate your GOTV manually after payment: With a mobile phone, dial *423# on any network and request to speak to a customer representative.

If you see an “Error 16” on your TV screen after payment, without seeing any of the channels on the GOTV plan you subscribed for. Then move to number 3 below.

3. How to clear ‘Error 16

How to clear ‘error 16’ on GOTV after payment: With an internet-enabled device, visit Eazy GOTV website (

Log in with your GOTV number and surname. While logged in, click on the “clear your error” button on the GOTV site. You will see a “reset device now” button, make sure you are on the website then click on it.

This should automatically reset and activate your GOTV, as long as you have paid for a subscription successfully. However, if your GOTV is still acting up after all the process listed above. Then you need to reach out to them via their GOTV social media pages.

I hope this post on How to reset and activate GOTV Online has been helpful to you? let me know in the comment session below.

Posted by Joseph Young

Africa's most sought-after Mobile Reporter.


  1. Please activate my GOTV with IUC number 2020797492, i have made my payment since last week but until now no activation yet. One of your staff call me my smart card was deactivated.

  2. Hi i make payment of 2000 but still showing me E16 error also go online but telling me i was suspended pls kindly restore my decoder iuc 4613301390

    • I make payment of 2000 online but still showing e16 also trying to activate online telling me was suspended pls activate it for.4613301390

  3. Please, I made payment with my phone through my bank account,money was deducted from my bank account and the gotv was not activated my iuc no is 2004495129

  4. I recharged my gotv through my bank accounts,money was deducted from my bank account but the subscription was unsuccessful. What do I do.

  5. I am having difficult in recharging my account then I found out that the phone number used during activation was incomplete. PLease help re-activate again.
    IUC number – 2028787217

  6. Please I recharged my gotv for over 5 days now,still not working ,please help me to reset it IUC 4613664055

  7. Please help me and activate my account, I just made online but my account is yet to be reconnected.
    I have tried every means that I know and the said the my account is inactive.

  8. Please help me to activate my decoder, I renewed my payment on 26th of April, non of them is showing. IUC No-2017452378

  9. Please help me to activate my decoder, I made payment today 9 of april, 2018 but is not showing, ICU no: 7016633109

  10. I made subscription via internet banking and error code E16 appear on the screen please kindly clear it for me IUC 2017734615

  11. I made subscription via internet banking please help me clear the error code that appear on the screen IUC 2017734615

  12. please I make a payment for gotv via mobile banking at the rate of (1900) approximately 2000 and all the channels did not display my IUC NO 2009373042….thanks

  13. Please I subscribe via internet banking, please kindly help me activate my decoder please. ICU 4601426680

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