If you’re a business owner or manager thinking about new voice over internet protocol (VoIP) phone service, you might hear words like SIP and VoIP. Here’s what you need to know about these words and how they can help you find the right phone service to suit your business needs.
What is VoIP?
VoIP is an acronym that stands for voice over internet protocol. VoIP is a way to use your broadband connection for your phone service. This differs from using traditional landlines that use copper wiring. Older, antiquated phone lines can become unreliable, require lengthy repairs and you might have to contact a phone repair technician every time you want to upgrade your service or add new lines or features.
With VoIP, you can use a smartphone that’s connected to your internet connection to make your calls. Your phone calls will be placed with your internet connection and when you speak, your voice is broken up into packets that are encrypted online. They then reach the receiving person and the message is put together again so it comes out clear to the other caller and you can have your phone conversation.
A lot of businesses switch to VoIP because most of the calls (domestic and international) are free or at a low charge. VoIP is easy to set up and requires very little software upgrades. You also don’t have to worry about any bulky hardware when you make upgrades and you can use your VoIP service remotely. You can even use VoIP phones for phone conferences and video conferences that are free of charge.
What is SIP?
If you’ve heard of SIP, it’s an acronym that stands for session initiation protocol. It’s a system that’s based on digital rules that indicate how one device can communicate with another. Similarly, if a modem doesn’t speak the same language as another modem, they can’t exchange information like a fax. SIP is one of several protocols that’s used when working with VoIP phones and it can work with video and voice.
To better understand how SIP works with VoIP, consider a website that needs an HTML. While it’s required to set up the site, there are other languages that can be used. SIP is a protocol that can work with VoIP, Facebook, Skype or another service. While Skype doesn’t require SIP, a lot of phone systems do. Hence, different types of VoIP systems use SIP as it’s a standard in the industry but there are other protocols.
Leverage Your Business Communications with VoIP
If you’re a small business or a middle-sized business, expanding your communications can help with your customers. Talk to your internet provider about VoIP service if you have questions. You’ll find that a lot of businesses switch to VoIP to lower overall costs and because VoIP includes most domestic and international calls for free. With VoIP, you can also set up conference calls and video calls and access other features like remote calling and call recording. These are all helpful features that you might need as you grow your business.