Home More Mobile banking First Bank Nigeria customer care Phone Number and Online chat

First Bank Nigeria customer care Phone Number and Online chat

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If you are having issues with your First Bank account and you will like to contact First Bank Nigeria customer care phone Number online, then you will need to read this post.

One of Nigeria’s biggest banks, First Bank of Nigeria has millions of customers all over the country. With millions of customers come thousands of complaints and enquiries.

As a top bank in Nigeria, First bank provides lots of banking services online via internet banking and via its mobile app and also through the USSD codes.

No matter, the challenge or issues you might be facing as regards First Bank services, you can contact their customer care representative on the website, through social media, via email or through any of their branch offices.

Issues such as Dispense Error; Card Issue; E-Channel; Services can be resolved. You can track the status of your complaint through the First Bank Online chat. Enter your complaint Reference Number and click the ‘Check Status’ button.

Other issues that can be resolved by First Bank customer care agents are;

  • Information on First Bank products and services.
  • Online banking enquiries
  • Online banking password reset
  • Stop cheque instruction
  • Card PIN re-issue request
  • Statement of account request
  • All complaints spanning across all First Bank products and services.
  • Account balance enquiry
  • Card transaction issues
  • ATM card block request

There are times you will experience issues with your account if you are a First Bank account holder. Through the First Bank Nigeria customer care phone number, you can get a lot of issues resolved either by contacting First Bank customer care service number or by chatting with First Bank customer care representatives online.

First Bank Nigeria customer care Phone Number and how to chat online with them

Don’t miss: USSD Code To Check First Bank Account Balance on Mobile Phone

As a First Bank account holder, you need to be able to reach your bank at any time from anywhere. Especially when you are experiencing any problem or issues with them, both online and offline.

There are so many reasons you might want to contact First Bank customer care, either to get information on First Bank products and services. You might also want to know your account balance enquiry or you are experiencing card transaction issues. Request for your ATM card to be blocked or other online banking enquiries.

Easily chat with a First Bank customer care representative online or reach them via voice call 24/7.

Are you always online and have access to the Internet? Then you can chat them up for any assistance or enquiries.

  • To get started, visit https://test.firstbanknigeria.com/home/live-chat-contact-us/ from your browser and send them a message.
  • They will reply to the chat immediately if it’s between working hours, and you can ask them anything in the conversation.
  • However, if you don’t have the patience nor Internet data, you can call them directly. Simply dial the numbers below and speak to their customer care representative.

Internet Banking and Customer care Online

  1. Fidelity Bank customer care Number and how to chat online with them

First Bank Nigeria customer care phone Number [s]

・+234 1 9052326
・+234 1 9052000
・+234 1 448 5500
・234 708 062 5000

Do you use Twitter? Simply follow their official handle www.twitter.com/FirstBankngr and tweet them your message.

You can contact them on Facebook via https://www.facebook.com/firstbankofnigeria

You can as well send them an email of all your complaints and enquiries to [email protected]

109 COMMENTS

  1. SIR/MADAM, ON SATURDAY AUGUST 1ST, LAST WEEK, I RECHARGE DATA OF N8,000 TO (08115479450) BUT, I MISTAKENLY TYPE 10 DIGITS NUMBER, I DIDN’T TYPE THE LAST ZERO (0) AND MY ACCOUNT HAS BEEN DEBIT WITH N8,000, TILL NOW IT DID NOT RETURN THE BACK TO MY ACCOUNT, PLEASE, FOR GOD SAKE, KINDLY HELP ME OUT, YOU WILL NEVER LACK IN GOD’S NAME, PLEASE, HELP ME, THANK.

  2. I need my bvn please hiw can I get I bank with first bank Nigeria but right now am not in Nigeria please I need first bank help

  3. First bank pls urgently look into this issue. I attempted to withdraw via POS on 28/8/19 nd it showed transaction declined but I was debited immediately nd up till now they hasn’t been a refund. Pls am a student nd I nid d money urgently.

    • Please once again I need my BVN number I can’t find it because right now am not in Nigeria please what will I do to get back my BVN number please I need your help I bank with first bank of Nigeria

  4. I had #12,189 and I recharged my phone with just #100 through first bank account and they deducted more than #450…

  5. Good sir/ma,pls someone transfer money into my account yesterday he was debited,till now av not be credited pls help me seek to it #16,400 3106589770

  6. I tried to load my phone with 500 mtn via your mobile app, but my money was deducted and my phone was never topped pls kindly refund it back. Thank you
    Azeez Olatunji Acct is 3128315744.

  7. I don’t know y d customer care are not picking my calls n it’s an emergency issue. Plz I need customer’s reall contact not fake one .

  8. Hi, Pls i tried to load #200 airtime via the *894# platform yesterday,but unfortunately my account was debited but my phone was never credited, Pls kindly see to this issue,so u can refund it back. Thanks my acct is 3136247646.

  9. pls i want my email to be linked to my acc. And why my ssd code *894# is denied with my phone no. 08037692191

  10. I tried to load airtime twice on my first bank account yesterday and they deducted my money twice (#630 and 570) and they didn’t recharge me, neither returning my money back to my account. I’m seriously mad at firstbank and if they don’t want me to stop using your bank kindly return my money???

  11. Please I don’t understand the way first bank debte me without crediting my account

  12. Hello team, I tried making a payment via my FBN insurance mobile app unfortunately transaction failed my account was not debited.only for me to do the same transaction a week later which was successful. later I went to the ATM to withdraw but saw my account on -19300 so I went to the bank to complain but until date no refund has been made it is causing me a lot of inconveniences.help me

  13. I made a #1000 transfer to my glo number nd I was told transaction not complete but they deducted the 1000 from my account nd didn’t see the credit alert on my glo line since yesterday morning no refund on

  14. good day sir/ma my first bank account was nil for #30000 and I laid complain severally to my branch but has no solution for the past two months now I will be glad if you can help me resolve this issue (acct name afolabi olabode Amos)(acct num 3062736977)

  15. I transact/withdraw money from diamond bank ATM but did not dispense money,all after i lay a complain in nearest first bank in my area more than one month now nothing was done/respond the first bank officials i complain for have been telling me today tomorrow,please help me contact them in Bauchi State main branch for the reverse of my N20,000. My account number xxxxxxxx

  16. I transact/withdraw money from diamond bank ATM but did not dispense money,all after i lay a complain in nearest first bank in my area more than one month now nothing was done/respond the first bank officials i complain for have been telling me today tomorrow,please help me contact them in Bauchi State main branch for the reverse of my N20,000

  17. pls I did a transaction of 200k and my account was debited twice and the person I send the money to did not see it pls help me check it …my account is this 3102257589

  18. I used first bank Atm card on Eco bank Machine Alausa it debited me without given me money. please i need my money oooooooo First bank
    Godwin Stephanie Olamide
    3058395236

  19. I transfered money to someone with my ATM,but the person hasn’t seen the money and I have been debited since monday

  20. I am having trouble with first bank…they keep deducting my money without traits…I’m worry pls i don’t know what to do

  21. DEAR SIR,
    Am a worker at banana Island and a passionate farmer who needs your assistance to access The CBN AGRIC loan by you’re efficient institution
    Already, I have acquired 15 plots of land for Plantain Plantation at ILADO Town in Ogun State. Please send me details on procedures I. need to access this agric loan ,thank you.
    Sincerely,
    Abayomi M.S. Olatunbopsun

  22. First bank I am rill disappointed in u and I will stop banking with u because u are not worthy.
    Sombordy come and lay complen over me that he paid me money twice and u just soptracted money from my account. Without consulting me if its true or fouls. I only discovered that my money has been deducted from my account wen I went to the bank at my branch that is wen I was told that my account was debit by another first bank branch without consulting me. For this reason I will stop banking with u and I will not allow anybody that I know to join you. Nonsense bank that can dibit his customer without consulting him. This is my number 07061374433

  23. First bank I am rill disappointed in u and I will stop banking with u because u are not worthy.
    Sombordy come and lay complen over me that he paid me money twice and u just soptracted money from my account. Without consulting me if its true or fouls. I only discovered that my money has been deducted from my account wen I went to the bank at my branch that is wen I was told that my account was debit by another first bank branch without consulting me. For this reason I will stop banking with u and I will not allow anybody that I know to join you. Nonsense bank that can dibit his customer without consulting him

  24. I withdraw money in POS ,the money was deducted from my bank account but it was not credited to the receipiant account, the transaction was unsuccessful .date of withdraw 26feb.2019
    Amount#1100
    Affected account number 3091747511

  25. I bought card 1000 through my first bank account they debited me but I didn’t see the card

  26. Dear Sir/Madam

    Please l made a transfer of N40,000 to C & N Abuson yesterday 05/03/19 through Quickteller and my account was debited and the owner did not receive any credit on his account.

    Kindly confirm what is happening.

    Thank you

  27. Hello am Adeyemi I made a recharge to glo sim I’ve been debited but I couldn’t see any alert of recharge on my phone since Saturday morning

  28. I have lost my sim card bought a new one someone hacked my email address i opened a new one and I want to change my number but can’t do it without my ATM card number which was lost although I still remember my pin

    • I recharged my mtn line through my first bank account but my bank account was debited while my mtn line has not been credited.

  29. Please am not really comfortable with all these. If this is a scam, please let Mr know. Overtime, I will make transfer to credit family or friends account, my account will be debuted and the receiver will not be credited. This has been going on for sometimes and I do assumed it could be revised. I had to take my time to write out my transaction for the month. Only to discover that non of the said transfers was reversed. Please

  30. I do not know what is wrong with this first bank,all what they do is to debit someone without refunding it even when you give them time,what they told me this morning is that they refund it,is this not a scammer,if not please refund my money oooooooo,MY ACC 2027962938 MATHEW JOHN

  31. I do not know what is wrong with this first bank,all what they do is to debit someone without refunding it even when you give them time,what they told me this morning is that they refund it,is this not a scammer,if not please refund my money oooooooo

  32. Still Ajiboye Oluwakemi Yemisi, this is my account no 3050216214. I will expecting your reply. Thanks.

    • I’m having same issue. I tried recharging via *894# I was debited, no top up. #1500 please reverse my money

  33. This is the second time i tried to recharge my phone through*894# my account was debited but you refused to top up my phone. The first time was December 24th, 2018 and up till now i couldn’t get my money (#1000) back, just now i recharged my phone now (#500) the same thing happened. Pls help me to revert my money (#1500). Thanks.

  34. My name is oluwaseyi I tried to use POS this evening 23/ 01/ 2019 my money was deducted #2000 pls I need urgent solution my account number is 3043856111. Thank you

  35. Hello my name is Dandy I tried to use the FirstBank mobile app to recharge my phone and my money was deducted from my account please what type of issue is this. Plz refund my money bank account no 308474043, naira1000

    • Hi sir am Joseph mercy by name
      My sim card have been block so I want to request for an alert to be sending to me through my email account pls
      Here is my account number 3108329192 ND my account name Enojasun Amasimin
      I hope to get a reply from you soon thanks

  36. Just now I tried to make a self recharge of #100 using the *894*100# option instead my money was deducted and never got a top up on my phone. My account nos is 3128315744 Azeez Olatunji.

  37. I recharged my MTN line ₦100 card from my first Bank account yesterday and I was debited and I was not credited on my mtn line

  38. I recharged my mtn line through my first bank account but my bank account was debited while my mtn line has not been credited.

  39. I want to recharged thought my bank account, I was debited without credit me (1) 100. (2) 50 (3)50 pls work on it

  40. Good day, my sister made a transfer to me from Gtbank to first bank and up till now have not seen any alert,and have check my account balance still yet there’s nothing there and she has screen shot the transfer, her account is debited . pls help me check

  41. Please i want to unsubscribe from Quick banking on my phone because of kidnap issues. My friend who was kidnapped was asked to present PIN and keep transferring money daily from his account through his mobile phone just because of quick banking that does not have deactivation code. I want to stop my phone from using this please…….

  42. Pls am having problem with my bvn registered contact number, it was been missing since and have been using another number but I need to link it with the bvn number. Secondly, I couldnt remember my account number any longer. Please can u help me out with this case. Account name is Idele Oluwabunmi Samuel. Thanks.

  43. Sir/Ma i was debited #15,000 but not paid while using ATM to withdraw from my acct. on 6th Dec. 2018.please help me out

  44. I recharged from my account sum of 300naira from my account number 3050935126 Andi was debited but not credited with the card till now. am in NYSC camp Edo right now pls do something about it

  45. Good morning my name is felixugedi money was remove from acct but I don’t buy any thing so I want bank to something about it the money is twenty thounsand naira first Bank can not protect they are account I need my money back

  46. Good afternoon.Please i two first bank accounts bearing my name i opened one first bank account on my phone and another first bank account at the bank and i cant check the balance of my second account since thats the one i will be using and considerong the fact that the first account wont be in use i would like it to be deleted or is there a way i can check both accounts.It urgent

  47. I tried using *894# to recharge #200 from my account 3018187370 with this phone number 08030416026 on 7/11/2018, my account was debited but my phone line was not credited, I tried again on 8/11/2018 for #100 to same phone number and i was debited without credit to my phone number, please i need the money back to my account or credit of #300 to my phone line.

    • Good morning branch manager of FB, am begging you for God sake, you should kindly credit my back my money since you didnt credit me the card that i asked for. Am so worried but am you 5hours to refund my money back to my account. Failure to do so wont mind to come any of your branch to shout…Thanks

  48. I made a transaction of #12,000 to a FCMB bank on the 27th Oct 2018 at at exaclty 11:43pm, my account was debited and the person as not been credited till now. Pls help me find a quick solution, am a student and the person I sent it to is “Yusuf Sariat”

  49. This is the second time i have tried to recharge my phone using the *894#,i tried recharging #200 now,which was the last amt i had ,it was unsuccessful but they debited,am really pissed off right now,this is the second time this is happening.pls refund my #200 my acct nos is 3128315744.

    • The same thing happened just now, but 100naira this time. Please fix this for me. Thanks account still 3128315744.

  50. Good Evening . I am a customer of First bank PLC with account number : 3056975724, Account Name : Adamu Abdulwahab. I made a transfer of #,2000 to a Unity Bank account last two month and another #1,000 to the same Unity Bank account.With account name: Adamu Jafaru Iloyal, account number : 0014511934. They money was not credited to the account and I was debited . uptill now the money has not been refund to my account . I also recharge my mobile line through USSD code 894. I was debited #300 trice to phone number 08062178752. I also send #5,00 MTN card to phone number 08039329713 last 4 months without getting the call card and I was not give the call card . today I also recharge #2,00 to a friend , I was debited and I the friend of mine did not get the call card. And a lot of unsuccessful transaction I made I can’t recalled. I was debited, the receiver the not get the services and my money was not refunded to my account. Please I will appreciate if the management of First Bank can look into my complain and around a lasting solution. Or else I will have no other option to stop being a productive customer of First Bank.

  51. t was over 3 days that I cannot make any transaction on my first bank account through *894* code it as delayed lots of things pls I need help urgent.

  52. Good Day Sir/Ma

    It’s been over 2years now that i have been out of the country ‘Nigeria’, Eversince i left my first bank acct has not been in used. Acct No: 3065670713

    So i want to continue using my acct, as i will be forwarding some money into it. Whatever might be an issue to my request kindly notify me and how to rectify it, due to the fact that the acct has not been in use for a while now.

    Also want to make a request for online notification via my email address, so as to be getting notified anytime my acct is credited.

    Looking forward to hearing from you soon.

  53. I am calling the attention of the First Bank PLC to refund my money deducted from my account but was never dispensed , on my account number :3052542698 with First Bank PLC which I withdraw on August 27 , 2018 via POS
    I have tried all means I could to get my money but yielded no result. I have made several complaints beginning from that day , and all I could get was a mere promise to resolve it. After several complaints,I received a message from First Bank that “your complaint with Ref CAS – 2062748 – G4w4D8 has been received . will be resolved on or before 11th of September another message received on the 12th of September its goes thus your complaints with Ref CAS_2062748 _G4W4D8is solved pls call 01_4485500 within
    48 hours if unsatisfied. I couldn’t see anything that was solved as my money has not been refunded till now .pls kindly refund my #4000…

  54. Pls i need ur help. I open an account on my phone with two names. Last name and first name and i have bvn before with three names. How can i link it with my account because the first bank didn’t answer me.

  55. I made a withdrawal with my atm card since Thursday morning with G.T.B atm, debited #15,000 but the money was not dispensed. No reversal made yet.

  56. Please I had 3,500 in my account yesterday then when I wanted 2 recharge through my Mobile App I saw -26,467.how is that possible

  57. I.recharged my phone with my account and I was debited without seeing the airtime on my phone

  58. Last Wednesday 5/9/18 I was paid N50,000 & debitted N60,000 from acc. 2006434825 at Sterling bank Aggrey branch P.H. When I complained I was told to wait 24hrs. no refund up tii now. Also I was taxed for 3 transactions when it would’ve been 2 if I was duely paid & why can’t we withdraw N50,000 at once BANKS?

  59. I recharged #400 credit last month August between 20-30. Also I recharged #100 today 6 September this year . but all those money deducted from my first bank account 3069293556 but not credited to my MTN line. Pleas refund my money any moment from now.

  60. Good day, I tried to recharge my startime which is 0183139511 but was not successful, but my account 3075748121 was debited and the startime account was not credited. My name is Jibril Ahamed Rufai.Please,kindly refund the #2000 to my account.

  61. Good morning.. My name is Azubuike David Uchechukwu. I tried recharging my phone online last night and it was not successful but my account was debited ..pls help me

  62. 17th August my 10000 was debited without giving me cash and it was reverse back then debited me again 10k now pls resolve this

  63. First Bank what is going wrong, yestnight 17th August 2018 I made transfer of 33000 to my Gtb account, unfortunately my first Bank had been debited, and gtb not credited. Please quick correction on this.

  64. I can not transact on my current account! Urgently do something, even now as this can cause serious damage!!!! Please. My account number: 2001764930. I’ve been running this account for over fifteen years.

  65. i want to correct my name on my bvn registration. its was wrongly spelt, do i need a court affidavit before i can do it. thanks

  66. Please ATM machine debuted me 25000: this morning up till now it never revised the money please help me

  67. i reported on Friday 3rd August 2018 that i was wrongly debited using first bank card on Wema bank ATM. As usual with other banks i had expected a reversal after 24/HRS but behold i got a message today saying that my complaint ID will be resolved on or before 15th. Why is it that it always take 1st Bank such a long time to verify and effect reversals on issues of this nature. Better ways should be devised in handling issues like this pls.

  68. I did factory reset on my phone, now I can’t use my first mobile app because it keeps telling me error verifying card or error retrieving card details… Please help

  69. I made a transfer yesterday to a diamond bank account. The person is yet to receive it.

    Someone also paid money into my account today but I’m yet to receive it.

    First bank what is the problem please?

    • My name is Mr olakunle FATAI OLUSANYA customer of first bank OJODU Berger branch.I have been having problem with sterling bank MAGORO branch since 18th Mach 2018,my ACC was debited with sum #82,000 since that day to up to tiday and problem has not been solved. Pls Ma/Sir I need ur help in order to get my money back,I have been at ur branch they continue telling me that sterling bank tells them that their ATM machine dispense which is capital lair’s. The machine was made use 10times and only dispense once,the last 10,000.the 1- 8 #10,00 9th one #2000 did not dispense #10,000 last one dispense. But by getting alerts all the one that didn’t dispense was debited from my acc .pls help me to get my money from this 419 sterling back at MAGORO branch. My nur 3024840452.I have been calling ur costumer care they continue telling me they are working on it and response. Pls help me out.i why I couldn’t follow up that time I lost my wife doing issues .pls for God sack help me to get my money from sterling bank MAGORO branch. Tnks I will be glad to hear good news from u people. God bless.

  70. First bank debits me every month for alert charge.. Even when no transaction is made That month..now this morning, I’ve been charged for the same purpose.. Starting from April to this July.. Pls I need urgent response as to why it’s so.. Is first bank doing time travel in my account????

  71. I made a transfer to Angela efangha since on 20/7/18, jet to delivered to her, but my first bank have debited me, from first bank to diamond bank

  72. I opened an account today I paid in 6000 n 5500 was transferred to it am yet to receive alert on the transactions help me out I hope my money is still intact my account number 3126956956

  73. Kindly and urgently block this account 3098346975. The ATM of the owner has been stolen yesterday and today some money has already been taken from the account. Thank you

  74. I use my account to load a recharge card yesterday, the money was deducted but my phone was not recharged. The money is 1000 naira

  75. My name is Frank Aniefiok, I don’t know why they are always deducting money from my account without my notice. I used a first bank ATM today and still #200 was deducted from my account. if this continues I will be left with no option than to close my account and also inform all my friends to close theirs too

  76. As at yesterday the 23rd of June, 2018, my account balance was N20,423.11. I did not make any transactions on my account Number >>. Today, after I made purchase of N300 from my account, my balance became N19, 035.11. I have called firstcontact several times and was only put on music and advertisements. Can firstbank urgently return my correct balance to me please??

  77. pls I received a msg today DAT my account and my ATM has being block,they now ask me to call dis number 08171300100.is it from firstbank

  78. My account,2001708273 was debited by 50,087.00 Naira from my salary which was paid on the 28/5/2018.Please help me effect the correction. I wait in anticipation of your positive response. Thank you.

  79. I Transfered NGN50k To A Uba Account But Since On 29-may-2018 16:10:53 But The Recipient Account Has Not Been Credited And My Account Has Been Debited, Pls Come To My Aid.

  80. I have been waiting for my salary since yesterday till now no alert my account name is Mr Tajudeen ishola ganiyu. My account number is 3028770018 .

  81. av been trying to make trsnsfer to a GT bank account,through quick banking but its demandind for my 5 digit pin which i dnt understand.pls i need cpearifications on what 5 digit pin means

  82. Please kindly help me. I couldnt do any transaction on line with my token. Yours .lasisi sule.

  83. please I funded my nairabet account and up till now I can’t see any thing please attend to me please

  84. hello good afternoon, I made a transfer to unity bank ad they money have not been received…and the money is still in my account.. pls what is the problem cos I want to transfer it again hope the two won’t be debited.. its urgent

    • Hello team, I tried making a payment via my FBN insurance mobile app unfortunately transaction failed my account was not debited.only for me to do the same transaction a week later which was successful. later I went to the ATM to withdraw but saw my account on -19300 so I went to the bank to complain but until date no refund has been made it is causing me a lot of inconveniences.help me

  85. Goodday sir, please I have little problem with first bank, the problem is that, someone used the daddy account to transfer money to my UBA account, which are daddy didn’t no about it ,unfortunately daddy went to first bank to loge the complain, first bank was blocked my account, so I wanted to collect money day before yesterday which I didn’t. I rush to UBA to complain so they told me everything was happen, normally we are resolved the issue, both of us went back to first bank yesterday and they told daddy to write letter,which he did it, and the person told us, she helped us to send to email, which she did it immediately, I call my UBA customer care they told me he didn’t receive any messages from first bank to release my account, please I need money.fajobi asimiyu is the daddy account name, when my name is olaoye abiodun.

  86. Hi, I’m Abijah Inyene, I tried recharging my line through my account, I tried it twice because the first time didn’t respond due to poor network though, the second time responded but I am debited for the two trials. Why? I’m complaining is because this is the second time this has happened to me in first bank yet without refunding. I am really frown at it.

  87. Hello good morning I’m Franklin I made a transfer to gtb account sine morning it hasn’t deflected

    • To be candid I am not impressed at all with first bank, and I will encourage people banking with them to look for other alternative of banks, since June 25th that my account has been debited with 7150 from pos terminal, yet no refund despite taking the necessary steps. Its high time I sensitize and stop banking with you guys. First bank is no longer reliable.

    • Sir /Ma i need urgent solution to my account because transaction no more permited again,and when i called the firstbank contact ,what i was told is that my account name is different with my Bvn name and i don’t kmow what cause it please provide solution to it for me.

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